Frequently Asked Questions:
Bridgewater will accept product returns up to 30 days from the original date of shipment. All returned products should be in the original unopened package and will be inspected prior to return to inventory.
WHAT IF I NEED A PRODUCT CHANGE OR ADDITIONAL QUANTITIES?
You may contact your Customer Service Representative and they will personally guide you through our documentation and order fulfillment process.
WHAT IF I FORGET TO ORDER MY SUPPLIES?
Bridgewater contacts our customers on a scheduled basis to ensure you do not run out of supplies. If you prefer email or text reminders, we can quickly set you up for those notifications.
HOW SOON CAN I REORDER CATHETERS?
Your reordering frequency will depend on your insurance plan. We will discuss this with you during the enrollment process.
DO I NEED TO CONTACT YOU TO REORDER MY SUPPLIES?
This depends on your insurance, but almost all insurance companies require that you verify monthly your product needs before an order can be processed. We make it as simple as possible by phone, email, web and mobile applications.
DO I NEED A PRESCRIPTION FROM MY DOCTOR BEFORE ORDERING?
All medical supply items billed to and covered by Medicare, Medicaid or a commercial insurance company require a physician’s prescription prior to dispensing.
A Bridgewater representative will contact you for your healthcare provider’s contact information and we will request the prescription from your physician on your behalf.
WHAT HAPPENS IF MY INSURANCE CHANGES?
Please contact Bridgewater Customer Service at 1-888-763-5611 as soon as possible if you have any changes in your insurance coverage, so that we can arrange for the proper billing of your medical supplies and avoid potential delays in your supply shipments.
Speak to a Patient Advocate
You’ll start the process by speaking with a caring Bridgewater Patient Advocate who will identify your needs and collect the necessary information to process your order.
The Bridgewater Team will then work with you doctor to gather all necessary documentation to process your order – including a signed prescription and medical records.
Once your doctor has approved your order, the Bridgewater Team will package it in a discrete box and ship it FREE … right to your door. .
The Bridgewater Billing Team will work directly with your insurance company to ensure that your order is covered by your provider